BEA launches digitised mortgage application services

Customers who apply for a $380k or above mortgage can get a cash rebate of up to 1.9%.

The Bank of East Asia (BEA) announced the activation of its fully digitalised mortgage application service that allows home buyers to complete the entire mortgage application process anytime, anywhere.

With the new service, customers are able to submit applications online and upload the required documents directly. The online system automatically integrates the data entered immediately, streamlining the application process, while documents are encrypted to protect the customer’s personal information. 

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Customers can apply for various types of mortgages online, including generic new Mortgage Loans, Refinancing, Mortgage Insurance Programmes, and Green Mortgage Plans. 

BEA is also offering customers who apply for new residential mortgages or refinance mortgages of $380k (HK$3m) or above through the online mortgage application platform or at branches will now receive a cash rebate of up to 1.9%*. Going forward, the Bank will continue to launch more digital innovations to provide customers with convenient and quality retail banking services.

Together with the branches’ paperless application process, the new service aims to further enrich the omnichannel digital experience.

"Paperless mortgage applications are growing in popularity. Our automated data integration has made the entire application and approval process quicker and easier. Customers are increasingly using our digital mortgage services, with more than 70% of applications now processed through our digital system,” Agatha Woo, Head of Retail Lending Operations and Transformation at BEA said.