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Standard Chartered's voice & virtual head Stuart Beaumont reveals why call volume to their contact centres declined 12%
Standard Chartered's voice & virtual head Stuart Beaumont reveals why call volume to their contact centres declined 12%
Yet conversation lengths are longer, complaints are lower and sales are higher.
Is Hong Kong’s golden age of banking officially over?
A perfect storm has shut the door for more growth.
See how this bank bot chats with customers via Telegram, Facebook, and WeChat
The service is based on WAY4 Messenger Banking.
Beyond Apple Pay: Which new digital wallets are gaining ground in Asia?
Find out from Standard Chartered, OCBC, EY, Krungsri, and TEB.
Standard Chartered Bank launches fingerprint and voice biometric technologies across Asia, Africa and the Middle East
It's already live in Singapore, the UAE and India.
Find out how UOB's BizSmart lets SMEs cut costs by 60% and save time by 40%
SMEs can have a direct feed from their operating accounts with UOB.
All you need to know about Standard Chartered's new video banking feature
It is already live in Malaysia and Singapore.
Domestic vs international banks: Who’s winning in the Philippines?
There is concern that the entry of more foreign banks will threaten local banks.
How Asian banks are fighting fraud with big data and analytics (Part 2)
Which types of systems can minimise losses from fraud attacks?
Wincor Nixdorf puts a spotlight on the future of cash and digitalisation
Over 150 industry experts attended the International Management Seminar in Madrid.
Managing director Felimy Greene on Citi's digital drive: Only 5% of all transactions happen inside a branch
The bank is also getting one in five credit card signups online.
Citi, Krungsri, OCBC, TEB, and United Amara Bank reveal their digital strategies in Asia
Is digital banking about to replace the branch experience?
8 business philosophies that BSP Governor Amando Tetangco, Jr. lived by during his 12-year term
He also reveals 3 key achievements of the Bangko Sentral ng Pilipinas under his supervision.
CIMB unveils "the world's smallest bank branch"
It mimics the experience of visiting a physical bank branch.
How Asian banks are fighting fraud with big data and analytics (Part 1)
Revenue and reputation are at stake.
LANDBANK CEO Gilda Pico talks of ASEAN integration, financial inclusion, and regulatory pressures
Pico expects more mergers and acquisitions specifically among small rural lenders.
Landbank rolls out innovative expansion strategy to reach unbanked Filipinos in far-flung areas
It's banking on a nationwide caravan to clinch more deposits.
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