Krungsri wins Domestic Technology & Operations Bank of the Year - Thailand at ABF Wholesale Banking Awards 2023

Its Krungsri Biz Online platform offers personalised banking solutions for SMEs.

Krungsri (Bank of Ayudhya PCL) has received the prestigious Domestic Technology & Operations Bank of the Year - Thailand award at the highly acclaimed ABF Wholesale Banking Awards 2023. This esteemed recognition celebrates Krungsri's exceptional achievements in the realm of domestic technology and operations, highlighting the bank's commitment to innovation, personalised services, and efficiency.

Its Krungsri Biz Online with Individualisation stands as a testament to Krungsri's relentless pursuit of delivering tailored banking solutions to small and medium-sized enterprises (SMEs) and business owners. Over the years, Krungsri has continuously developed Krungsri Biz Online, a comprehensive digital banking platform designed to empower SMEs and enable efficient financial management for business owners.

As customer behaviour and needs in the digital banking space evolve, Krungsri Biz Online has responded by introducing the theme of "Individualisation" in 2022. The platform now offers customisable features that cater to the specific requirements and working styles of SMEs and business owners. One of the key personalisation features allows customers to customise transaction limits for both their company account and business owner account. They can also manage authorisations for makers and approvers at various levels within the company. 

This level of customisation minimises the risk of fraud and human error, ensuring secure financial transactions. Moreover, the transaction limits can be adjusted to accommodate specific business needs, such as high-value transactions in industries like car dealerships, gold trading, and import/export businesses.

Another noteworthy feature of Krungsri Biz Online is the ability to switch between single-control and dual-control modes. As businesses expand and delegate financial responsibilities to their staff, the platform allows for a seamless transition from a single control, where one person manages all financial transactions, to dual control, which involves separate makers and approvers. This flexibility ensures that businesses can adapt the level of authorisation based on their evolving operational requirements.

Furthermore, Krungsri Biz Online offers personalised report formats to SMEs and business owners. The platform provides transaction statement reports in various formats, including Excel, CSV, and PDF. This flexibility enables businesses to utilise the reports for different purposes, such as accounting reconciliation, tax calculations, and attachments for loan applications or business investments.

The emphasis on individualisation within Krungsri Biz Online is a reflection of changing consumer behaviour and the dynamic nature of businesses. By catering to these evolving trends, Krungsri has not only enhanced the customer experience but also achieved significant cost and time savings, streamlined operations, and reduced the likelihood of human error. The bank remains committed to continuously enhancing the platform with new features that further personalise the banking experience for the benefit of SMEs, business owners, and the bank itself.

The ABF Wholesale Banking Awards recognise exceptional achievements and innovation in the banking industry across the Asia Pacific region. Bank of Ayudhya PCL's win in the Domestic Technology & Operations Bank of the Year - Thailand category reaffirms its position as a leading financial institution committed to delivering cutting-edge technology solutions and personalised banking experiences in Thailand.

The ABF Retail Banking Awards is presented by Asian Banking & Finance Magazine. To view the full list of winners, click here. If you want to join the 2024 awards programme and be recognised for your company's cutting-edge products, services, and solutions that made a positive impact on your customers, please contact Julie Anne Nuñez at julie@charltonmediamail.com.